Refund policy
NLMT Return Policy
At NLMT, we are committed to providing you with high-quality products and ensuring your satisfaction with every purchase. This Return Policy outlines the terms and conditions regarding returns, exchanges, and refunds.
General Return Conditions
1. Return Period: All return requests must be submitted within 14 days of receiving your order.
2. Condition of Items: Returned items must be:
• Unworn
• Unwashed
• In their original condition, including all packaging.
3. Proof of Purchase: All returns must be accompanied by valid proof of purchase (e.g., receipt or order confirmation).
Exchanges and Store Credit
NLMT offers exchanges or store credit for items that are deemed unsuitable. To initiate an exchange or request store credit, please contact our customer service team.
Refunds
Refunds will be issued only under the following conditions:
• The item is faulty
• The item is damaged
• The item is not as described at the time of purchase
Printing Variations
Due to the nature of the printing process, slight variations in print, color, or alignment may occur. These minor inconsistencies are considered acceptable and do not qualify for returns or exchanges. However, if a significant error affects the overall design or functionality of the item, we will offer a replacement.
Photo Evidence Requirement
To process a replacement for significant errors, customers must provide photo evidence of the issue. This evidence must be submitted and confirmed prior to processing any replacement requests.
Return Process
To initiate a return, exchange, or replacement, please email us at support@nlmt.co.uk. Your email subject must include the word “return,” “exchange,” or “replacement” to facilitate a swift resolution, followed by your order number.
Once approved, you will receive a free return label that you will need to print at home. Returns should be sent to the following address:
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NVSN Group Ltd
2nd Floor, Anup House
31 St John St
Leicester
LE13WL
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Contact Us
If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact our customer service team at support@nlmt.co.uk.